FAQs
Can I modify my order after selecting an incorrect item by mistake?
WAVEIT is always ready to assist our customers in acquiring their ideal products. However, order modifications are not feasible once the orders have been dispatched.
Can I alter my order details if entered incorrectly?
In most cases, we can adjust your details. For changes to the delivery address, any additional fees incurred due to re-routing, resending, or similar circumstances will be the customer’s responsibility.
Why doesn’t the tracking status of my package show any updates?
It might take some time for our delivery service to refresh the tracking information in their system. You're advised to recheck the parcel status after a few days. Should there be no update for over 7 days, please reach out to us directly through email.
What is the dispatch time frame for my order(s)?
Orders are dispatched within 1-2 working days post-order (excluding public holidays), with most arriving within 3-7 working days.
Note that certain orders might face delays due to unforeseen events. We'll promptly inform you by email should there be any shipping issues.
I've received a flawed/damaged/incorrect item. What should I do?
WAVEIT offers exchanges for any received items that are damaged, defective, or incorrect. Should you encounter such issues, kindly provide item photos, and we'll guide you through the return process via email, possibly arranging for a replacement using the original shipping method at no additional charge.
I’m dissatisfied with my purchase. Can I return it for a refund?
Our policy strictly allows refunds solely for items that are defective, damaged, or incorrectly delivered.
Do WAVEIT offer a membership program? What does it include?
Yes, we have a membership program. Members can review their order history and will soon have access to exclusive special offers. Don't miss out – sign up now!
What if my bag(s) or any components break or go missing?
WAVEIT provides a 1-year general repair service from the purchase date. Be aware that extra charges may apply for repairs not covered by this service. For assistance, contact us with item photos via email.
For replaceable components, we'll send a new part for self-replacement. For non-detachable parts or stitching issues, you can send us the backpack for repair by our team.
Past the 1-year warranty, repair and shipping costs will be billed accordingly. For service, please provide purchase proof via email.
When will my desired item be back in stock?
Restocking times vary by product model, and we cannot specify exact periods. For the latest updates, keep an eye on our site or leave us your email to be notified.
For additional help, reach out to us at info@thewaveit.com with your order and email details used during purchase.
We aim to reply within 2 working days. Kindly refrain from sending multiple messages to prevent response delays.
We appreciate your patience and understanding.